Returns & Shipping Policy
We strive to ensure customer satisfaction with every purchase at YummyVerse. If you're not fully satisfied, we offer the following policies:
Refunds: If the product you received is defective, damaged, or incorrect, you may request a refund within 7 days of delivery. Please provide evidence, such as photos, of the product's condition to process your request.
Returns: Products must be returned in their original packaging and condition. We will issue a refund or replacement after verifying the issue. Shipping fees for returns may be your responsibility unless the return is due to a mistake on our part.
Non-returnable items: Certain items, such as perishable goods, custom products, and gift cards, are not eligible for returns or refunds.
Return Process: To initiate a return or refund, contact our customer service team at [customer service email]. We will provide you with detailed instructions on how to proceed.
Shipping Policy
We aim to deliver your orders as quickly and efficiently as possible. Below are the details of our shipping process:
Shipping Times: Standard orders are processed within 1-2 business days and typically delivered within 5-7 business days. Shipping times may vary depending on the destination and selected shipping option.
Shipping Fees: Shipping costs are calculated based on your location and the weight of your order. During checkout, you will have the option to select from different shipping methods.
International Shipping: We offer international shipping to select countries. Delivery times and costs vary by region, and customers are responsible for any customs fees or import taxes.
Order Tracking: Once your order is shipped, you will receive a confirmation sms with a tracking number to follow your package.
Lost or Damaged Packages: If your package is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue and arrange for a replacement or refund if necessary.